Cancellation & Refund Policy
Last updated: June 25, 2025
Thank you for choosing VIROYALS. We strive to provide our customers with premium products and services. If for any reason you are not completely satisfied with your purchase, we're here to help.
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Cancellation Policy
Order Cancellation (Before Shipment):
Orders can be canceled within 24 hours of placement, provided they have not yet been processed or shipped.
To request a cancellation, please contact our support team at [viroyalluxury@gmail.com] with your order number.
If your order has already been shipped, please refer to our Return Policy below.
Subscription Cancellation (if applicable):
Subscriptions can be canceled at any time from your account dashboard.
If canceled before the next billing cycle, you will not be charged further.
We do not offer prorated refunds for partially used subscription periods.
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Refund Policy
Eligibility for Refund:
We offer refunds for the following cases:
Products that arrive damaged or defective
Orders that are incorrect or incomplete
Services that are not delivered as described
To be eligible for a refund:
You must notify us within 3 days of receiving the item.
The product must be unused and in the same condition that you received it.
It must also be in the original packaging.
Non-Refundable Items:
Gift cards
Downloadable software or digital products
Final sale or clearance items
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How to Request a Refund
To request a refund, please email us at [viroyalluxury@gmail.com] with:
Your order number
A clear description of the issue
Photos (if applicable)
Once your request is reviewed, we will notify you of the approval or rejection of your refund.
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Refund Processing
If approved, your refund will be processed to your original payment method within 5–10 business days.
If you haven’t received a refund after this time, please first check your bank account and contact your card provider.
Still need help? Reach out to us at [viroyalluxury@gmail.com].
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Return Shipping
If returning a product, you will be responsible for shipping costs unless the item was defective or incorrect.
We recommend using a trackable shipping service or purchasing shipping insurance.
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If you have any questions regarding this policy, don’t hesitate to contact us:
📧 Email: viroyalluxury@gmail.com